Frequently asked questions - The answer may be here

Delivery is free within Europe for orders over €69. Below this amount, shipping costs are €5.90.

Orders placed before noon (Paris time) are dispatched the same day (except in exceptional circumstances). Orders placed after midday are dispatched the following day (excluding weekends and public holidays).

A confirmation e-mail is sent as soon as your order is validated, then a second e-mail is sent to you as soon as it is dispatched, with tracking information.

Yes, all our packages are neutral, with no logo or indication of product contents. The only visible element is the sender’s name: “PICKY”, to ensure that the shipment complies with transport regulations. If you require special arrangements (e.g. a different consignee/sender name), please contact us via our contact form.

We accept payment by credit card via our service provider Viva Wallet (Visa, Mastercard, etc.). Other options may be available depending on your country of delivery.

Yes, under certain conditions. If you wish to make a return, please contact us as soon as possible via our contact form. Our team will explain how to proceed.